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Cancellation Policy
At Terra Firma Cosmetics Spa, your appointments are very important to us. We understand that appointments may need to be changed or canceled. We ask that you cancel your spa appointment at least 24-hours in advance so we can fill your spot with clients on our waiting list that would love to come visit us. If you do not cancel in advance, you will be charged 50% of your service price for missing your appointment with your on-file credit card. If we can fill your spot with a client on our wait list we will not charge you.
No-Show Policy
At Terra Firma Cosmetics Spa, your appointments are very important to us. We understand that appointments may need to be changed or canceled within the 24-hour notice. If you no-show without notice on the day of your appointment we will charge you 100% of your booked service price.
Late Policy
If you are 10 or more minutes late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service that you missed.
Credit Card On-File
We will ask all clients with services priced over $50 to add a credit card on file for our cancellation, no-show, and late policies.
Other Policies
Gift Certificate Policy
Gift certificates purchased can not be returned, no exceptions. You must have your gift card physically with you the day of your service. All gift certificates have a three year expiration date. We may not be able to look up a gift certificate if purchaser doesn't add your name at the time of purchase.
It is Terra Firma Cosmetics Spa's policy that no person under the age of 13 can receive any services at the spa. Ages 13 - 15 must have parental consent and have a parent or guardian in the room at the time of the service. Ages 16- 17 must have parental consent to receive services.
*Some services require the client to be 18 years of age.
- certain facials, certain waxing services, etc.
tfcbeauty.com| 360-890-1518|admin@terrafirmacosmetics.com