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Cancellation Policy
Late cancels on classes will result in the class being forfeited by the customer. The class will NOT be credited back to the customer’s account ,Late cancellations will also be charged a $15 late cancellation fee for each late cancellation if clients/members have more than 1 late cancel per month
Members get 1 cancellation or 1 no show waived per month. (not 1 each) After the 1st no show or late cancel, the fee will be applied.
How To Cancel A Class
If you need to cancel a class it MUST be done through acuity website /app. You will receive an email /text confirming your class 5 hours before start time ,you can cancel the class from the email reminder .
Phone calls/text/emails to the studio do NOT count as cancellations ! All Cancelations must be done through our software booking system acuity
If the studio has to cancel classes due to no fault of the client, the client will be credited the class back into their account for future use. reasons for class cancellations: Class minimum of at least 2 students is not met within 4 hours of the class. (Studio has discretion of whether they run a class without the 2 student minimum.) Inclement weather Studio/Instructor emergency If a class must be canceled, the studio will email all students scheduled for the class, and send out a call or text message
Merch & Shopping
Limits to Unlimited Pass Members
Those with Unlimited Pass can only pre-register for 5 classes per week; This will allow equal opportunity for all students
If spots are still open the evening prior to class, then Unlimited members are welcome to sign up for additional classes
There is a $15 Late Cancel fee for Unlimited members as they do not lose a class pass when they late cancel.
There is a $25 No Show fee
There is a $15 Late fee for Unlimited members who come late to class since you cannot lose a class
All Members get 1 cancellation or 1 no show waived per month. (not 1 each) After the 1st no show or late cancel, the fee will be applied.
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First Time Here ?
Pole Sharing: We will be sharing poles, chairs, equipment during classes & series
Pole Cleaning: Alcohol must be used to clean poles and other apparatus after use. Rubbing alcohol will be provided in spray bottles for the poles & hand towels for proper pole cleaning during class.
Yoga Mats: Students are required to bring their own mats at classes that require mats, the studio does not provide yoga mats
Mask Policy: Mask are optional to all students regardless of vaccination statues
Wash Hands: Please wash your hands upon entering the studio, there is a hand sanitizer station outside the studio door
Waivers: New students are required to fill out and sign BOTH our Liability and COVID waiver upon booking.
Restrooms: Restrooms are down the hall
Parking: Parking Lot 1 & Parking Lot 4 are the closest to the studio . There is also street parking on Main Street and it is free after 7pm .Parking next to Village Brewery or Lucid Coffee will be the closest street parking Please allow yourself time for parking and walking to the studio before class.
Where are we Located: 2 Division St. Somerville, NJ 08876 . The street we are located on is a closed off street and only walking is allowed. That is why you must park in a parking lot or use street parking.
We are located upstairs in the Navy Building across from Lucid Coffee & Bluesheep Bakeshop. The building is next door from the Honey shop. You will see a Green Awning that says 2 Division St. and a glass door with a navy sticker on it . Go up the stairs ,make a right and we are 3 doors down, you'll see our sign on the wall.
Late Policy: There is a 5 Minute grace period , after 5 mins it is up to the instructor if you will be allowed in the studio . You must be warmed up properly before class . If you are more than 10 mins late you will not be allowed in class and have that class forfeited and it will not be returned back to you .
Cancellation Policy :There is a 4 hour cancellation policy before class, if you cancel before the 4 hour mark you will get that class returned to your account . If you cancel after the 4 hour mark you will forfeit/lose that class and it will NOT be returned back to your account and you will be charged a $15 late cancellation fee.
Need to Cancel your class: If you need to cancel a class it MUST be done through acuity website /app. You will also receive an email /text confirming your class 5 hours before start time ,you can cancel the class from the email reminder .
Phone calls/text/emails to the studio do not count as cancellations ! All Cancelations must be doen through our software booking system acuity
No Show Policy :There is a $25 No show fee
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What do I wear?!
In a beginner pole class, we suggest close fitting shorts and tank top and you can warm up in yoga pants or leggings if shorts are not comfortable. The more advanced you become in pole technique and skill, the less clothes you’ll wear.
Polers learn quickly that skin is required to stick to the pole for both safety and skill purposes! There is no jewelry except earrings close to the ear in pole classes. Rings can get damaged and will damage the finish on the poles. Please try to protect your belly button piercings during class as well. Necklaces and dangling earrings can get caught during moves and damaged.
Also, please do not use any oils or lotions on the body at least 8 hours prior to a pole class as this will deter proper grip.
Note: Some classes may allow or require heels. Please speak to the instructor about the type of heels that are appropriate for each class.
Do I need heels?
No street shoes, You will be asked to remove your shoes before coming into the studio.Bare Feet ,socks are allowed only
Intro to Pole Classes do not require shoes of any kind. Socks may be helpful during both pole and stretching class, but bare feet are recommended.
Heels are not necessary unless otherwise instructed/ required during class sign up or specific series.Specific pole dancing heels are required for in studio use. Some classes may allow or require heels. Please speak to the instructor about the type of heels that are appropriate for each class.
We look forward to having you and can't wait to share our studio with you. Thank you for joining The Floor Is Yours Dance Center Community !
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