Welcome to SW4 Pilates! We're so happy that you decided to start ( or continue) your Pilates journey with us. Please take a moment to read and familiarise yourself with our terms and conditions below.

1. Pack Expiration Dates: Our class packs are crafted to offer flexibility while maintaining consistency in your learning. Packs of 5 classes are valid for 3 months from the purchase date, while packs of 10 classes remain valid for 6 months from the purchase date.
2. Booking and Scheduling: We encourage you to schedule your classes in advance to optimise your pack. You can book sessions at your convenience within the validity period.
3. Cancellation and Rescheduling: Please book your classes thoughtfully. In case of cancellations or rescheduling, kindly notify us at least 24 hours before the class. Unfortunately without enough notice(>24h) we can't guarantee we're able to fill your slot and therefore a class will be deducted from your pack.
4. No Refunds: Please note that we do not offer refunds for purchased class packs. When you purchase a pack, it constitutes a contract between us and commits both parties to honour the terms specified.
5. Extending Validity: We understand that unforeseen circumstances may arise. If you encounter difficulties booking your classes within the specified timeframe, contact us. We'll consider reasonable requests for an extension on a case-by-case basis.
6. Support and Assistance: Your learning experience matters to us. If you have any queries, need assistance, or wish to share your progress, please reach out. Our team is here to assist you.

By purchasing our class packs, you agree to these terms and conditions. We strive to provide an exceptional learning environment and appreciate your cooperation.