Upon paying my deposit, I agree to Lancaster’s Luxe Lashes Tardy Policy, Deposit Policy, and their Refund Policy as follows:

Deposits Of $25 Are Due At The Time Of Booking. Your Deposit Is Applied To Your Balance And Your Balance Is Due At The End Of Your Appointment. We Encourage You To Pay For Your Balance And Tip In Cash.

You Must Be On Time For Your Appointments Or It May Be Subject To Cancellation; Usually If You Are More Than 10 Minutes Late. if we do not receive an electronic check-in by 10 minutes after your scheduled appointment time, your appointment is automatically cancelled and your card is automatically charged the full price of your service. If your card is not able to be charged you will need to pay the balance due before another appointment can be made. If You Cannot Make Your Appointment As Booked, Please Contact Us Immediately at 717-803-7282. Typically We Have A Full Calendar Each Day And A Waiting List. If You Are Not Able To Make Your Appointment, Someone Else Could, So Please Respect Your Estheticians Time, Calendar And Other Clients.

If you need to cancel or rebook within 48 hours of your appointment, your card will be charged 50% of your booked service cost. If your card is unable to be charged, you will not be able to make another appointment until your balance has been paid.

 Your Deposit Is Only Refundable, If You Cancel Your Appointment Prior To 48 Hours Of Your Appointment. You must request a return of your deposit since most client reschedule and would not like a refund. Please message us at info@lancastersluxelashes.com or use the contact us page on our website.

 If You Cancel Or Need To Reschedule Within 48 Hours You Will Loose Your Deposit And Be Subject To Cancellation Fees Upto And Including The Entire Cost Of Your Missed Appointment. Communication Is Key. We Do Not Enjoy Charging For Missed Appointments, Please Communicate As Soon As Possible To Possibly Avoid This. If you are charged for your missed appointment and then you dispute the charge with your card provider, the dispute will then be considered frivolous as you agree to the cancellation and deposit policy that requires at minimum of a 48 hour notice.

 In order to cancel your appointment, you must do so by calling or texting our Salon phone number of 717-803-7282. If you would like to cancel or reschedule the appointment prior to 48 hours, you can do so yourself by clicking the link at the bottom of your appointment confirmation email. if the link will not let you, then that means you have reached the 48 hour mark and then you are required to call or text 717-803-7282.

 It Is Your Responsibility To Express Your Discontentment With The Services Acquired Before Leaving Your Appointment. Once You Depart From The Studio, Your Sale Is Final And You Will Not Receive A Refund. Once you pay for your service you are acknowledging satisfaction with your provided service. It is up to you to let your tech know what you are not satisfied with, so she has the opportunity to correct the service and provide results you are happy with. We are a service industry, so we can not return our time or supplies once used. Therefore, please let your tech know before paying. All sales are final.

 If You Are Having Issues Within 48 Hours Of Your Extension Appointment, Please Contact Us Immediately. You Must Be Able To Get Back Into The Salon Before 72 Hours Of Your Appointment Or You Will Be Considered A Fill. We Will Not Fix Any Lashes After 72 Hours. We Average 5-6 Extension Appointments A Day, If The Problem Is Us, We Would See It Across All Clients. If You Are The Only One Having Issues, We Will Assume This Is Behavior Related And It Will Not Be A Free Fix. If Its One Eye, This Is A Sleeping Issue And You Are Not Using A Sleeping Mask That Is Included In Your After-Care Kit And Will Not Be Fixed For Free.. If you have not purchased an after care kit, then free fixes will not be entertained at all.

 I acknowledge there is a no-refund policy in place. By paying for my service at the completion, I am acknowledging that I am satisfied with my services provided and credit card disputes will then be considered frivolous once services are paid in full.

Deposits are non-refundable for Certification Classes under any circumstance. If you need to reschedule, please do so within our standard policy of 48 hours notice. Refunds are also not allowed on Certification Classes. If you are unhappy with any part of the class, please talk to your instructor before your class is completed and you have received you Certification. Once your Certification is accepted, you acknowledge satisfaction with your class.

Gift Certificates are non-refundable for any reason. They do not expire and can be transferred to anyone you wish.

Merchandise returns and refunds are handled on a case-by-case basis.

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