Dr Renaldi van Rensburg

To all new patients

• Online consultations as well as face-to-face sessions with be treated with strict hygiene protocols, including the wearing of face masks.
• Please note that you cannot book an appointment on behalf of another person, as the client themselves needs to complete the online consent forms themselves to consent to therapy.
• It is important for your own healthcare that you honor the appointments made with this practice. If you do not cancel your appointment at least 24 working hours in advance, or do not arrive for your appointment, you will be charged for the missed consultation. The reason for this is that we would be reserving a space for you, which could have been offered to another person who needed to visit the practice. Cancellations and re-scheduling can easily be managed via the online scheduler or the Acuity App.
• Once you have scheduled your appointment, please register for an account. The intake forms will then automatically populate when you log in and schedule follow up appointments.
• You can also scan the QR code provided after booking your first appointment to download the Acuity App to your phone to manage all of your appointments.