Any further questions or concerns not answered or addressed here or on my website can be emailed to healinthewaters@gmail.com
New Clients: You must fill out an intake form before booking a service. If you need sliding scale you must book a video consultation before scheduling a reiki session. Consultations also allow me to explain my services and the reiki process more in-depth as well as understand your needs if that interests you.
Sliding Scale: For BIPOC only and operating on an honor system. Please book a video consultation to discuss this. You will receive a code to apply at booking after sliding scale is confirmed. Codes will be disabled if shared with others whom I have not had a consultation with.
Refunds: If a cancellation occurs more than 24 hours before the session is scheduled to begin you can receive a full refund. If the reason for canceling happens with less than 24 hours notice & is due to an issue on the client's behalf I can only provide a 50% refund. In case of a cancelation or rescheduling on my behalf, a 100% refund can be given if the client can not choose a new date to reschedule or chooses to not continue with my services.
Rescheduling: If a session needs to be rescheduled, the funds you paid can go toward your new date. Please give me as much notice as possible, although I understand emergencies happen.
Arrival Time:
- In-person Sessions: Please arrive 20 minutes early if you have not completed your intake form online.
- Long-distance virtual sessions on Google Meet - Please arrive on time as to be courteous to my time as well as the clients after you. My grace periods can not extend 10 minutes past your booked time. If you arrive after 10 minutes there is a chance your session will need to be rescheduled to another date.
- Long-distance sessions that are not virtual -Please be ready to receive the reiki energy (lying or sitting in a comfortable position with no distractions) at the start time you booked. It is your responsibility to remember the start time as well as look out for my text messages letting you know when I am starting and ending.
End of sessions:
- In-person sessions
- With mediumship: Please expect to set aside up to 20 minutes after reiki is complete to discuss any messages communicated to me during your session from ancestors and/or spirit guides. It is your responsibility to take notes!
- In-person sessions without mediumship: Please be prepared to set aside 10 minutes after reiki is complete to discuss any energetic aftercare I notice is necessary. It is your responsibility to take notes!
- Long-distance virtual sessions on Google Meet
- *Virtual Sessions on Google Meet are a free add-on service. If you don't check the box for Google Meet when booking, the session will not be booked as virtual.
- With Mediumship: Please be prepared to set aside 20 minutes after reiki is complete to discuss any messages communicated to me during your session from ancestors and/or spirit guides It is your responsibility to take notes!
- Without Mediumship: Please be prepared to set aside 10 minutes at the end to discuss any energetic aftercare I notice is necessary. It is your responsibility to take notes!
- Long-distance sessions that are not virtual - I will text you when I'm starting and ending the session. Notes will be emailed within 48 hours. Please check your spam. If you have not received your notes by 48 hours please email me ASAP!
Thanks for booking with me. I look forward to supporting you on your journey. :)