Booking Policy:

Notice to Future Clients: The preparation for your arrival begins the moment you book our services. Please book all packages for your ACTUAL surgery date. If your surgery date is unavailable on the calendar, please text us (9049623017) to confirm availability.

• ALL PAYMENTS INCLUDING NON-REFUNDABLE BOOKING DEPOSIT OF $250.00 ARE DUE AT BOOKING. REMAINING BALANCE MUST BE RECEIVED WITHIN 24 HOURS OF THE APPOINTMENT OR THE APPOINTMENT WILL BE CANCELLED. Deposit goes towards final balance.
• A deposit can be transferred one time complementary to a different date.
• The Client is also responsible for updating and communicating any changes in personal contact information.
• No downgrading of post op services will be honored after your invoice is paid in full.

Cancellation Policy

• DISCLAIMER: There are numerous factors involved in preparing for a post operative appointment, leaving many affected by your cancellation. This leads to a FIRM NO REFUND/ALL SALES FINAL policy, and forfeiture of all payments made for services.
• Same day cancellation of appointment(s)/services for any reason will result in forfeiture of full payment of scheduled services.
• Payments towards post-op care packages may only be considered for a refund if the procedure is cancelled by the surgeon/surgery center due to inoperable conditions. Approval by The Vision Post Op Care LLC, is based on documented proof from the declining physician on a business letterhead with an explanation, and to the discretion of The Vision Post Op Care’s management team.
• A deposit can be transferred one time complimentary to a different date. The second and any additional schedule changes will incur a $75 transfer fee.
• Please be cognizant that if a chargeback occurs by initiation of the client due to The Vision Post Operative Care refusing to refund a client their non-refundable deposit or due to cancellation/no show/no communication, our payment processor and business financial institution will be notified of fraudulent activity within 24 hours, and we will no longer be able to manage this matter in office.

Reschedule Policy

• Rescheduling of appointments must be requested at least 48 hours before scheduled appointment date. Reschedules will be based on availability.
• If you wish to cancel an appointment scheduled for services for any reason, please notify us in writing, via email, at thevisionpostop@gmail.com
• Failure to provide a minimum 24-hour cancellation notice is considered a NO SHOW, resulting in forfeiture of any paid fees.——————————————————

• Our concierge post-op care providers typically arrive 10-15 minutes early to setup, ensuring that your service begins promptly at the scheduled time.
• It is considered a no-show if a client is unreachable and/or not present at the location address provided to receive a mobile service within 10 minutes of the start time.
• After the 10-minute grace period, a $75 No-Show fee will apply. No-show fees must be paid before a post-op care provider returns to provide additional mobile services.
• If a no-show occurs and more upcoming appointments are scheduled (as in a massage series), the No-Show fee must be paid within 24 hours of the next appointment. If more than 2 no-shows occur within a series, a Penalty Fee of $250 will apply and the series will be canceled.
• The Penalty Fee will be subtracted from monies paid toward the services. Any remaining funds will be refunded to the client according to our Reschedule/Cancelation Policy. If monies paid for a series are less than enough to cover the Penalty Fee, an invoice for the remaining balance will be sent to the client.
• If client is a no call no show for scheduled services client is deemed ineligible for future services unless payment is paid in full at time of booking.

Covid-19 Policy

• The Vision Post Op Care team is committed to providing a safe and healthy environment for our clients, employees, and the communities we serve. Gloves, hand hygiene, anti-microbial wipes, and surface disinfectant are used before and after all client care encounters. Face masks are optional for clients at this time.
• Please notify staff of any fever of 100.2 or higher within 24 hours of appointment time. If a client reports or displays any flu-like symptoms within 24 hours of an appointment or upon staff arrival, the appointment will be canceled and rescheduled for a later time.
• The company reserves the right to request a negative Covid-19 test result before the appointment can be rescheduled.
• Our central location for services is any residency within 30 minutes of the Hartsfield Atlanta Airport. If your lodging is beyond 30 minutes of the Hartsfield Atlanta Airport, your services WILL BE CANCELED.
• If your surgery center is out of driving distance for transportation you are responsible for your own transportation. Approval is required if your place of recovery is not within 10 miles of your surgery center.
• For post operative services outside of Atlanta metropolitan area will require prior approval and a travel fee will apply.