Private Dog Training Policy and Service Agreement

By reserving your appointment for dog training sessions with The K9 Classroom and its representatives, you (herein “The Client”) are agreeing to the following policy terms and conditions:

Dog Health Requirements

The Client ensures that their dog is healthy and up to date on all vaccinations and preventative care deemed required by their veterinarian and will not attend programs with dogs who are ill or injured, or who are suspected of being ill or injured in any way. Clients must immediately disclose any illness, injuries, or suspected conditions that their dog may be experiencing or have been exposed to. This includes but is not limited to lethargy, diarrhea, vomiting, coughing, lack of appetite, fever, dehydration or females in heat.

Dog Suitability for Classes

The Clients must disclose any fearful, aggressive or potentially unsafe details about their dog in advance of training registration. The K9 Classroom and its representatives reserve the right to remove any dog from a program at any time. Any bites or incidents that occur due to lack of management or neglect remain the responsibility of the owner.

Requirements for Dogs and Handlers

Handlers must be prepared with the necessary items required as outlined by your trainer. These items may include, but are not limited to, many high-value food treats, a 6’ flat leash, a treat pouch, a Kong toy, as well as other items that your instructor may specify.

Before the trainer enters a home all dogs must be securely managed in a way that ensures the safety of the trainer and all other members of the household during the trainers' arrival. Do not allow dogs with reactive, aggressive, or fearful tendencies to greet the trainer at the door. During training sessions there must be one adult handler available per dog. Parent/guardians assume all responsibility for participating minors and must be present during all stages of training. Individuals under the age of 12 years must be accompanied by an adult who is not also handling a dog.

Payment and Cancellation Policy

Spaces are only considered reserved once payment has been completed. Space may be limited in some cases, and available spots will be filled on a first-come-first-serve basis for payments received.

Cancellations made less than 24 hours prior will be considered a used session. Clients must provide 24 hours notice for all cancellations in order to receive a make-up session. Purchased training packages are non-refundable. In the event that your dog has a medical emergency a refund may be possible. A $30 administration fee will apply and a note from your veterinarian is required to receive credit.

Packages and pre-purchased sessions must be completed within 365 days of purchase. Failure to use purchased programs or sessions during the program period will lead to the forfeit of the remaining sessions. Services are non-transferable. In the case of medical emergencies or facility holidays an extension to the program period may be given.

Photo and Video Release

The Client acknowledges and consents that pictures, video, and/or basic information regarding their pet may be used without charge and only for the purposes of education, advertising or promotion of The K9 Classroom and related businesses. Promotional media may include, but is not limited to, social media, website, video and posters. Caleb Pfeiffer will not seek compensation from nor permit use of such material by any third party.

Liability Waiver

The Client expressly assumes the risk of any damage, injury or death incurred to any person, minor, animal, or property as a result of a dog training session conducted by or on behalf of The K9 Classroom and its representatives. The K9 Classroom/Caleb Pfeiffer will not be held liable for damage caused by any 3rd party, natural occurrence, faulty equipment or lack of maintenance. You are encouraged to maintain adequate Property or Tenant insurance.

The client agrees to absolve and hold harmless The K9 Classroom, Caleb Pfeiffer, and any other parties associated with any service provided.

You indemnify The K9 Classroom and its representatives against any claims made against us or losses or damage of any kind whatsoever suffered by us or other Clients or their pets as the result of failure to inform The K9 Classroom of important behavioural characteristics, handling requirements, or medical conditions. The client will immediately inform The K9 Classroom of any changes that occur with the dog after the time of registration, whether related to behaviour, health, or otherwise.

Appointment