PURCHASING AND PAYMENT SUMMARY

PURCHASING: By purchasing and attending an in-person or virtual group class or private session (with or without equipment), known as the “Workout” from Studio, You agree to the terms of this Agreement, and those in the separate Liability Waiver.

You may purchase and schedule your Workout by booking on the Studio’s booking widget ({me.widget}) which may be embedded on the Studio’s website, https://movewellfitness.co (“Widget”).

PAYMENT: Workouts, including those purchased as part of a subscription, are billed in-full at the time of purchase. All purchases are non-refundable and non-transferable, unless indicated otherwise. The reservation process and payment processing details are further described in the below section, “Reserving Sessions.”

BOOKING AND CANCELLATION POLICIES

RESERVING SESSIONS AND CLASSES: You are solely responsible for the booking and cancelling of your Workouts. You may reserve sessions and classes via the Widget, which will direct You to the third-party platform, Acuity.

From there, select to purchase a stand-alone private session or duet class, or purchase a package, and book a prepaid session to secure the reservation.

If you do not have an existing pre-paid package your reservation is not considered complete until it is paid in full, at which point an email or text receipt confirming the same will be sent to You.

As reservations for classes are booked through the third-party platform Acuity You may create an account with Acuity to expedite future bookings. Acuity provides You the option to store your credit card information in Your account. You may choose to add this information to your account for ease of transaction; otherwise, You will be asked to re-enter payment information at each checkout.

CANCELLATIONS: Workouts may be cancelled without penalty by cancelling up to: 24 hours prior to the start time of a duet class, and 24 hours prior to the start of a private session. This may be done online only via 1) Acuity account, or 2) via the confirmation email or text sent at the time of booking.

If the cancellation is made within the cancellation window prior to Your session or class, it will be considered a ‘late cancel’ and the session/class credit will be forfeited, and/or You will be charged the full amount. If You do not show up to the scheduled Workout it will be considered a ‘no show’ and You will forfeit the session/class credit.

Cancellations via a phone call, texting, emailing, Facebook messenger, Instagram, or other social media platforms or chat apps are not valid forms of cancellation, and You will be charged if the booked Workout is not properly cancelled outside the cancellation window.

In the event of an emergency, the Studio reserves the right to move Your session/class to another mutually agreeable time, or to cancel it outright. In this rare instance, You will not be charged for the changed session/class, and You session will be promptly rescheduled.

LATE ARRIVALS: You are expected to arrive to your session or class on-time, with the required equipment, and ready to begin your workout. Accordingly, if You arrive late to your scheduled session or class, it is within the discretion of the instructor whether to proceed with the session or allow You to enter class.

In the instance that the instructor does proceed with the private session, the private session time will not be extended due to Your tardiness, and will end at the scheduled time. In the event that You are so late that it is not feasible to train, your tardiness will be considered a “no-show” and the session will be forfeited from Your account.

If Studio offers group classes and You are more than 15- minutes late to the group class, You will not be admitted to class and Your tardiness will be considered a “no-show,” forfeiting your class credit.

CREDIT CARD ON FILE: Clients may elect to keep a credit card on file in their Acuity account. By placing a card on file, the cardholder and account holder gives permission to the Studio staff to charge the card for any session, auto-debit membership and/or cancellation fees (if applicable) accrued in accordance with the Studio cancellation policy detailed above.

In the event of a declined credit card/debit card when charging for monthly payments, Client’s account will be immediately suspended, pending the member updating their payment information and their membership dues paid in full.

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