Terms and Conditions for Clients

Payment: Full payment for the selected package will be made before the first session begins.
Scheduling: Sessions must be scheduled in advance and are subject to tutor availability.
Cancellations: Clients must provide at least 24 hours' notice to reschedule a session. Failure to do so may result in the session being counted as completed.
Refund Policy: Refunds are not available once the package has commenced. Exceptions may apply at the tutor's discretion for extenuating circumstances.
Session Validity: All sessions in a package must be used within 24 months of purchase.
Conduct: Clients are expected to maintain respectful communication. Inappropriate behaviour may result in termination of the package without refund.
Replacement: 1:1 service are reserved for the same student and not any other person as a replacement.
Materials: Study materials provided are for personal use only and must not be shared or redistributed.
Liability: The tutor is not responsible for exam outcomes or grades but will provide guidance to improve performance.

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