Payment: Full payment for package deals, gift cards (including individual appointment gift cards), must be made at the time of purchase.
Non-Refundable: Gift cards (both for packages and individual appointments) and packages are non-refundable. Once purchased, the total amount for the package or gift card cannot be refunded, even if the client decides not to use or complete the sessions.
Expiration: All sessions associated with a package or individual appointment gift card must be used before the expiry date stated at the time of purchase. Unused sessions will expire after the stated period.
Booking & Cancellation: Appointments must be scheduled in advance. Cancellations or rescheduling with less than 48 hours’ notice will be treated as a “no-show” and will count as one session or forfeit the gift card value.
Transferability: Package sessions are non-transferable to other clients.
Cancellation of Services: If by chance your appointment needs to be rescheduled, it will be done with reasonable notice, and an alternative time will be offered.
Package Benefits: Package discounts apply only when the full package is purchased at once. Individual sessions purchased via gift card or separately cannot be combined for package pricing.