Terms & Conditions - Cancellation & Rescheduling Policy

Cancellation & Refunds: Due to the nature of Heart Healing Sessions, we do not provide refunds for cancellations. All bookings are considered final.

Rescheduling: Clients may reschedule their Heart Healing Session by emailing us at least 24 hours before the scheduled session. Each client is permitted a maximum of two reschedules per session booking. No administrative or processing fees will apply when rescheduling.

Emergencies & Unforeseen Circumstances: In case of emergencies, illness, or unforeseen circumstances, please email us as soon as possible with details. We will work with you to reschedule your session to a mutually convenient time.

Late Arrivals & No-Shows: Clients are expected to arrive promptly for their scheduled sessions. If you anticipate arriving late, please notify us via email or text. If a client has not arrived within 5 minutes past the scheduled session time without prior notification, the session will be considered canceled with no refund available.

Appointment Reminders: We will provide both email and text reminders prior to your scheduled appointment to ensure timely attendance or to prompt notification if you must cancel or reschedule.

Cancellation by Organization: In the event that we must cancel your session due to unforeseen circumstances or emergencies, we will promptly inform you via email and text. Your session will be rescheduled at the earliest mutually convenient time.

For all cancellation or rescheduling requests, please contact us directly via email.

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