LBY Consulting

    • First Consultation

      30 minutes

      We’ll discuss your business, where you see opportunities for improvement, and how you’d like help as you move forward.

    • Getting Started

      45 minutes

      If you’ve got a few customers, but either no customer success or support orgs, or a team of 1-4 that hasn’t built its strategic plans yet, LBY Consulting will work with your existing team and customers to create a tactical path toward g ...

    • Process Implementation

      45 minutes

      This is the right place to start if you have small teams of support or success folks supporting your customers, but few established processes. During this call, we will identify your largest pain points, work with you to set goals, and ...

    • Operational Refinement

      45 minutes

      If you have an existing team with processes and procedures that just aren't keeping up (or haven't been maintained), this service ensures your team is working as efficiently as possible.