At Serenity Hair and Spa, we specialize in natural hair care, relaxed hair and color treated hair. Please read our policies before booking your appointment.

*Read the service descriptions thoroughly to understand what is included in each service.

Price Increase Starting Friday May 5th 2023

POLICIES

CONSULTATIONS

Consultations are required before any color service for NEW clients. (other than black and darkest brown)

If you are unsure of a style, please book a consultation PRIOR to your appointment OR call at 786-653-9979

If you have a special occasion, please book ahead of time in order to avoid rushing.

Consultations do not equate to an appointment with a service.

DEPOSITS/CREDIT CARD

All clients, new and returning, are required to secure all appointments with a credit card or a deposit. Deposits will then be used toward your total appointment fee ($30).

Please note that you must first select a style then you are able to add on additional services.

CANCELLATIONS

All deposit are non refundable and non transferable. You may cancel your appointment up to 48 hours before your appointment time and welcome to reschedule for a future date. Clients who cancel appointments in less than 24 hours will lose their deposits and receive a charge worth 25% of the service cost. If you are a no-show you will be charged the full price of the service and you will not be able to book future services online — no exceptions.

If you wish to reschedule your appointment, please refer to your original confirmation email for the appointment to change appointment. Click 'Change/Cancel Appointment' on the bottom of the email.

REFUNDS

There are no refunds on payments for services received in salon, fees assessed for violation of our scheduling policy, or for any deposits made. If you are unsatisfied with your service and notify us within days, we will make every effort to find a solution to achieve your specific needs.

GUESTS

We ask that you do not bring any guests to your appointment. This includes significant others, children, family members and friends.

PAYMENTS

We accept cash, debit and credit cards, Cash App, Apple Pay, Android Pay, and Zelle.

There is a 4% service fee for using debit/ credit cards, Cash App, Apple Pay or Android Pay.

CHILDREN

We service children ages 11 and up. Please schedule appointments under the child's name. If you schedule for a child younger than 11,the appointment will be cancelled and you will not receive a refund. Parents can leave the child for their appointment.

LATE ARRIVALS

We will be enforcing that everyone arrive to their appointments ON TIME. After 15 minutes you are considered LATE! A late fee of $20 will be MANDATORY.

Appointments will automatically be canceled after being 15 minutes late!

CANCELLATIONS

If a cancellation is made, you will be charged 50% of the full price for the service that was booked.

LAST MINUTE APPOINTMENTS

For those looking to book a last minute appointment for ,a Fee of $20 will be charged!

RESCHEDULING

You are allowed ONE Reschedule for said appointment.

Masks are optional

Scheduling a service is your acceptance of the policies listed above.

*Appointments may take an extra hour depending on the service.*